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Return and Refund Policy


For any catalog product purchased directly from ABclonal or one of its authorized distributors, customers may contact ABclonal for a replacement of the product with an identical or similar product at no charge if the product does not meet the performance standards indicated in our product description. This policy is valid for one year from the date of purchase and only applies to catalog products. To request a replacement, please contact our technical service representative at 1- 888-754-5670. For custom projects, please refer to the original project quotation for return and refund policies.


100% refund or replacement is offered on all catalog products exhibiting quality issues. All other refund request will incur a 25% cancellation fee. To request a refund, please call ABclonal Customer Service at 1-888-754-5670 or email service@abclonal.com. Please have your order information readily available, so our technical service representatives can better assist you with your request.