Welcome to ABclonal Support

Our technical experts are here to help.

Purchase-Related Frequently Asked Questions (FAQs)

If your question has not been answered, please contact our technical support team for a further solution.

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1. Is the product in stock?

We have most of our products in stock. However, depending on the quantity of your order and other additional requests you may have, the process could be longer.

2. How do I place an order?

ABclonal provides both online and offline order methods for our customers.

Online Order: Please add your items to your Cart and follow the online order process.

Offline Orders: Please contact our sale specialists via phone call, fax, or email. Click here for the contact information.

In addition, you may also need to provide the following information to complete your order:

  • Product name, code, quantity, and the additional requests for your customized products.
  • Shipping and Billing address.
  • Payment information.
  • Your order-related information such as phone number, email address, etc.

3. Do you offer international shipping?

ABclonal ships to more than 140 countries in the world. We also offer multiple international shipping options. Please contact our sales specialists for more information.

4. Do you offer academic or other discounts?

ABclonal will launch special offers sometimes. For more information, please check our website www.abclonal.com.

5. What are the transit times for your products?

ABclonal ships all of the in-stock products as soon as all the order information has been confirmed. Under regular circumstances, products can be received within one week after ABclonal has received the order. You can always contact our sales specialists for shipping information or check your mailbox for follow up emails.

6. Does the transit time affect the product?

A one-week transit time should not affect the quality of the products.

7. What payment options do you offer?

If you are placing your order directly through ABclonal.com without ever receiving a quote from one of our representatives, you may pay via credit card or attach a valid PO at checkout. If you have previously received a quote from our representatives you may send your PO to service@abclonal.com, or pay online here. Please note, if you choose to use this payment link, you should have your quote number readily available.

8. How do I know if ABclonal has received my order?

ABclonal will send you a confirmation email as soon as we receive your order. We will send you a second email with your tracking details when we have shipped your order.

9. Do you offer product samples before I make a full purchase?

Of course! We offer trial-sized samples for testing purposes. We also offer a replacement or refund when needed. Please contact our sales specialists for more information.

10. What currency are the prices shown in?

All prices are shown in US dollars.

11. How do I contact the customer service/sales specialists?

US: 1 888-754-5670 or email service@abclonal.com

For all other countries/regions, please submit your inquiries online..