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Welcome to ABclonal Support

Our technical experts are here to help.

How to buy - frequently asked questions (FAQs)

If your question has not been answered, please contact our technical support team for a further solution.

Contact our team

1 .How can I make an order?

ABclonal provides both online & offline order methods for our customers.

Online Order: Please add your items to your Cart and follow the online order process.

Offline Orders: Please contact our sale representatives via phone call, fax, or email. Click here for contact information.

2. Can ABclonal provide international shipping?

ABclonal offers multiple international shipping options. Please contact our sales representatives for more information.

3. Why will I prefer online ordering?

ABclonal has 24-hour online ordering system, and you will get a confirmation email once you placed your order. You can always contact ABclonal to double-check your order status or if you have any other requests.

4. What should I provide to place an order?

You may need to provide the following information to complete your order:

  • Product name, code, quantity, and the additional requests for your customized products.
  • Shipping and Billing address.
  • Payment information.
  • Your order-related information such as phone number, email address, etc.

5. When do you ship?

We ship all of our in-stock orders as soon as all the information has been confirmed. You can always contact our sales representatives for shipping information or check your mailbox for follow up emails.

6. Where do ABclonal ship my order from?

ABclonal products can be shipped to more than 140 countries in the world by express courier delivery.

7. What are the payment options?

ABclonal will send you an invoice after your order has been confirmed. For specific payment method options, please contact our sales representatives.

8. How will I know if ABclonal has received my order?

ABclonal will send you a confirmation email as soon as we receive your order. We will send you a second email with your tracking details when we have shipped your order.

How do I contact the customer service/sales representatives?

Please contact our customer service/sales representatives via the following methods:

US: 1 888-754-5670 or email service@abclonal.com

For all other countries/regions, please contact our specialists.