Welcome to ABclonal Support

Our scientific technical experts are here to help.

How to buy - frequently asked questions (FAQs)

If your problem has not been solved, please contact our technical support team for further solution.

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1 .How can I make an order?

ABclonal provides both online & offline order methods for our customers.

Online Order: Please add your items to your Cart and follow the online order process.

Offline Orders: Please contact our sale representatives via phone call, fax, or email. Click here for contact information.

2. Can you ship an international package?

ABclonal offers multiple international shipping options. Please contact our sales representatives for more information.

3. Why will I prefer online ordering?

ABclonal has 24 hours online ordering process, and you will get a confirmation email immediately. This effective process will save you more time at ABclonal. Meanwhile, if you still want to double-check your order, you can always call the ABclonal 24-hour hotline. You can always contact ABclonal for other additional requests.

4. What should I provide for an order?

You may need to provide following information for completing your order:

  • Product name, code, quantity, and the additional requests for your customized product.
  • Shipping and Billing address.
  • Payment information.
  • Your order related personal information such as phone number, email address, etc.

5. When do you ship?

We ship all of our in-stock orders as soon as all the information has been confirmed. You can always contact our sales representative for shipping information or check your mailbox for follow up emails.

6. Where do you ship?

ABclonal products can be shipped to more than 140 countries in the world by express courier delivery.

7. How can I pay?

ABclonal will send you an invoice to your billing address after your order has been confirmed, and you can find all details on the invoice document. For specific payment methods options, please contact our sales representatives.

8. How will I know if ABclonal has received my order?

ABclonal will send you a confirmation email as soon as we receive your order. We will send you a second email when we shipped your order with all tracking details.

9. How do I contact the customer service / sales representatives?

Please contact our Customer Service / Sales Representatives as follows:

US: 1 888-754-5670 or email service@abclonal.com

For all other countries/regions, please contact our specialist